# SECTIONS

- [Caseworker Registration](/sections/2.-caseworker-registration-compliance.md): This section refers to insight into who regulates the industry, the stages of registration, the skills and attributes required and becoming a confident, efficient and experienced adviser.
- [2.1 Who are OISC](/sections/2.-caseworker-registration-compliance/2.1-who-are-oisc.md)
- [2.2 Staff/Volunteer Journey from Level 0-3](/sections/2.-caseworker-registration-compliance/2.2-staff-volunteer-journey-from-level-0-3.md)
- [2.3 Applying for Registration](/sections/2.-caseworker-registration-compliance/2.3-applying-for-registration.md)
- [2.4 Ethics OISC Code of Standards](/sections/2.-caseworker-registration-compliance/2.4-ethics-oisc-code-of-standards.md)
- [2.5 Data Protection](/sections/2.-caseworker-registration-compliance/2.5-data-protection.md)
- [2.6 Boundaries for Caseworkers](/sections/2.-caseworker-registration-compliance/2.6-boundaries-for-caseworkers.md)
- [2.7 OISC CPD Scheme](/sections/2.-caseworker-registration-compliance/2.7-oisc-cpd-scheme.md)
- [Case Management](/sections/3.-case-management.md): This section refers to a range of approaches employed by the adviser and their organisations to manage the life cycle of a case or matter more effectively.
- [3.1 Key Elements of the Adviser/Client Relationship](/sections/3.-case-management/3.1-key-elements-of-the-adviser-client-relationship.md)
- [3.2 Taking Client Instructions](/sections/3.-case-management/3.2-taking-client-instructions.md)
- [3.3 Use of Interpreters](/sections/3.-case-management/3.3-use-of-interpreters.md)
- [3.4 Responding to Enquiries (Email & Phones)](/sections/3.-case-management/3.4-responding-to-enquiries-email-and-phones.md)
- [3.5 Case Notes Recording](/sections/3.-case-management/3.5-case-notes-recording.md)
- [3.6 Common Documents on an immigration file](/sections/3.-case-management/3.6-common-documents-on-an-immigration-file.md)
- [3.7 Document Filing](/sections/3.-case-management/3.7-document-filing.md)
- [3.8 Certification of Documents / Countersigning](/sections/3.-case-management/3.8-certification-of-documents-countersigning.md)
- [3.9 File Requests](/sections/3.-case-management/3.9-file-requests.md)
- [3.10 Drafting](/sections/3.-case-management/3.9-drafting.md)
- [3.11 Drafting Witness Statements](/sections/3.-case-management/3.11-drafting-witness-statements.md)
- [3.12 Safeguarding Guidance / Obligation for Caseworkers](/sections/3.-case-management/3.12-safeguarding-guidance-obligation-for-caseworkers.md)
- [3.13 Working with Vulnerable Clients](/sections/3.-case-management/3.13-working-with-vulnerable-clients.md)
- [Organisational Compliance](/sections/running-a-compliant-organisation.md): This section is for your information only as it is the organisation that has to fulfil these requirements not the Advisor.
- [Templates](/sections/templates.md): This section provides a selection of easy to update sample letters for writing to clients. This will lead to less errors and increased flexibility and consistency.
- [Glossary](/sections/index.md): This section provides a glossary of terms and definitions for the asylum & refugee sector.