Immigration Advisor Handbook
  • 👋Welcome to the handbook
  • SECTIONS
    • ✍️Caseworker Registration
      • 2.1 Who are OISC
      • 2.2 Staff/Volunteer Journey from Level 0-3
      • 2.3 Applying for Registration
      • 2.4 Ethics OISC Code of Standards
      • 2.5 Data Protection
      • 2.6 Boundaries for Caseworkers
      • 2.7 OISC CPD Scheme
    • 💼Case Management
      • 3.1 Key Elements of the Adviser/Client Relationship
      • 3.2 Taking Client Instructions
      • 3.3 Use of Interpreters
      • 3.4 Responding to Enquiries (Email & Phones)
      • 3.5 Case Notes Recording
      • 3.6 Common Documents on an immigration file
      • 3.7 Document Filing
      • 3.8 Certification of Documents / Countersigning
      • 3.9 File Requests
      • 3.10 Drafting
      • 3.11 Drafting Witness Statements
      • 3.12 Safeguarding Guidance / Obligation for Caseworkers
      • 3.13 Working with Vulnerable Clients
    • ⚖️Organisational Compliance
    • 🗃️Templates
    • 📋Glossary
  • 👍Acknowledgements
  • 🗳️Feedback & suggestions
  • ✉️Report a problem
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Acknowledgements

How the toolkit came about.

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Last updated 3 years ago

This guide would not have seen the light of day without the dedication and passion of our colleagues, the support and feedback of the advice project caseworkers and volunteers have been equally invaluable.

Credits

This handbook has been created for The Good Practice Team at Refugee Action by:

Handbook author: Advice and Wellbeing Project Manager (Bradford), Refugee Action.

Content development: James Conyers - Legal Trainer and Student Support Officer Refugee Action.

Design & development: Elizabeth Rose, Noam Sohachevsky and Shivy Das of SIDE Labs, a user-research and no-code design agency for the social sector.

This handbook was funded by Community Justice Foundation.

The Immigration Caseworker Toolkit builds on the knowledge, experience and resources from The Good Practice Team, SRA and OISC websites and resources from various websites that are cited in this Toolkit.

Share feedback or report a problem

For example, we'd love to let us know if anything is out of date.

Email:

👍
raltg@refugee-action.org.uk