Immigration Advisor Handbook
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⚖️ Organisational Compliance
This section is for your information only as it is the organisation that has to fulfil these requirements not the Advisor.
4.1 OISC Supervision Plans
The OISC does not require registered caseworkers to have supervision plans or supervisors if they are working within their level. However they sometimes allow caseworkers to work above their level under the supervision of a higher level caseworker. For further information see the documents below.
This guide covers the duties of supervision, restrictions and observations. It also includes a supervision checklist.
The application form is for OISC registered organisations applying to supervise trainee advisers.
The supervision log book is to be maintained as a record of the supervisor and supervisees’ discussions and file reviews.
4.2 File Reviews
The OISC recommends that at least three separate file reviews per supervised person are conducted each month. However, the OISC recognises that the type and complexity of the cases being handled by the supervisee, as well as their level of experience, will influence how many case files are reviewed.
4.3. OISC Complaints Procedure
A client can complain to the Office of the Immigration Services Commissioner (OISC) if they think you have given them poor advice or an inadequate service, They can complain about any adviser, solicitor or barrister – even if they didn’t find them through the OISC.
This form is for those who wish to complain about the immigration advice or services they received from their adviser. The complaints form is in different languages.
Last modified 7mo ago