Use this part of the interview to put the client at ease, ensure the client understands your role. If you know the client in another role (e.g. a welfare support role) explain the new Immigration advice role you are playing and how it relates to the old role, in particular, whether it is independent (i.e. if you stop acting for the client in their immigration matter, can they continue to access other support?). During any formalities, try to establish a slightly more formal relationship with the client (for the purposes of taking instructions.) But if you can make the client laugh, this is the time to do it – a formal relationship doesn’t have to be dull.