Immigration Advisor Handbook
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Welcome to the handbook
SECTIONS
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Caseworker Registration
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Case Management
3.1 Key Elements of the Adviser/Client Relationship
3.2 Taking Client Instructions
3.3 Use of Interpreters
3.4 Responding to Enquiries (Email & Phones)
3.5 Case Notes Recording
3.6 Common Documents on an immigration file
3.7 Document Filing
3.8 Certification of Documents / Countersigning
3.9 File Requests
3.10 Drafting
3.11 Drafting Witness Statements
3.12 Safeguarding Guidance / Obligation for Caseworkers
3.13 Working with Vulnerable Clients
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Organisational Compliance
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Templates
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Glossary
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Acknowledgements
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Feedback & suggestions
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Case Management
This section refers to a range of approaches employed by the adviser and their organisations to manage the life cycle of a case or matter more effectively.
3.1 Key Elements of the Adviser/Client Relationship
3.2 Taking Client Instructions
3.3 Use of Interpreters
3.4 Responding to Enquiries (Email & Phones)
3.5 Case Notes Recording
3.7 Document Filing
3.8 Certification of Documents / Countersigning
3.9 File Requests
3.10 Drafting
3.11 Drafting Witness Statements
3.12 Safeguarding Guidance / Obligation for Caseworkers
3.13 Working with Vulnerable Clients
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2.7 OISC CPD Scheme
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3.1 Key Elements of the Adviser/Client Relationship
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2yr ago