> For the complete documentation index, see [llms.txt](https://immigrationadvisorhandbook.ragp.org.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management.md).

# Case Management

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[3.1 Key Elements of the Adviser/Client Relationship](/sections/3.-case-management/3.1-key-elements-of-the-adviser-client-relationship.md)
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[3.2 Taking Client Instructions](/sections/3.-case-management/3.2-taking-client-instructions.md)
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[3.3 Use of Interpreters](/sections/3.-case-management/3.3-use-of-interpreters.md)
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[3.4 Responding to Enquiries (Email & Phones)](/sections/3.-case-management/3.4-responding-to-enquiries-email-and-phones.md)
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[3.5 Case Notes Recording](/sections/3.-case-management/3.5-case-notes-recording.md)
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[3.7 Document Filing](/sections/3.-case-management/3.7-document-filing.md)
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[3.8 Certification of Documents / Countersigning](/sections/3.-case-management/3.8-certification-of-documents-countersigning.md)
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[3.9 File Requests](/sections/3.-case-management/3.9-file-requests.md)
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[3.10 Drafting](/sections/3.-case-management/3.9-drafting.md)
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[3.11 Drafting Witness Statements](/sections/3.-case-management/3.11-drafting-witness-statements.md)
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[3.12 Safeguarding Guidance / Obligation for Caseworkers](/sections/3.-case-management/3.12-safeguarding-guidance-obligation-for-caseworkers.md)
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[3.13 Working with Vulnerable Clients](/sections/3.-case-management/3.13-working-with-vulnerable-clients.md)
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