> For the complete documentation index, see [llms.txt](https://immigrationadvisorhandbook.ragp.org.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management.md).

# Case Management

![](/files/-MZDS0UHAqFGKtFjajyk)

{% content-ref url="/pages/-Ma8-tcMzuswM0ZDO8ai" %}
[3.1 Key Elements of the Adviser/Client Relationship](/sections/3.-case-management/3.1-key-elements-of-the-adviser-client-relationship.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma80AJWBjOvmSHsUXyj" %}
[3.2 Taking Client Instructions](/sections/3.-case-management/3.2-taking-client-instructions.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma80IjCkKAnUBqKAi7P" %}
[3.3 Use of Interpreters](/sections/3.-case-management/3.3-use-of-interpreters.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma80j2Osn4saCi4OQMd" %}
[3.4 Responding to Enquiries (Email & Phones)](/sections/3.-case-management/3.4-responding-to-enquiries-email-and-phones.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma80oLaz8CKxsP0YhBN" %}
[3.5 Case Notes Recording](/sections/3.-case-management/3.5-case-notes-recording.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma814OvZ9aS\_2aOX4cc" %}
[3.7 Document Filing](/sections/3.-case-management/3.7-document-filing.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma8192E-QESTkIblHUs" %}
[3.8 Certification of Documents / Countersigning](/sections/3.-case-management/3.8-certification-of-documents-countersigning.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma81JAzfkqhOzmGeqVy" %}
[3.9 File Requests](/sections/3.-case-management/3.9-file-requests.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma81SlFRSoaCFVz\_S\_2" %}
[3.10 Drafting](/sections/3.-case-management/3.9-drafting.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma81ebbryAeQBl8AJ5R" %}
[3.11 Drafting Witness Statements](/sections/3.-case-management/3.11-drafting-witness-statements.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma828FE\_OtAc6y7jPn6" %}
[3.12 Safeguarding Guidance / Obligation for Caseworkers](/sections/3.-case-management/3.12-safeguarding-guidance-obligation-for-caseworkers.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Ma82j5aVbHNxX4AE3AM" %}
[3.13 Working with Vulnerable Clients](/sections/3.-case-management/3.13-working-with-vulnerable-clients.md)
{% endcontent-ref %}


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