# Case Management

![](https://615644173-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MWd-c9kjZKQLAqVYUB9%2F-MZDRxZn7PUc_oPg9awB%2F-MZDS0UHAqFGKtFjajyk%2FFresh%20Folk%20-%20Teamwork%202.png?alt=media\&token=d7420d5c-c3ea-4c33-b6ef-259eef063bbe)

{% content-ref url="3.-case-management/3.1-key-elements-of-the-adviser-client-relationship" %}
[3.1-key-elements-of-the-adviser-client-relationship](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.1-key-elements-of-the-adviser-client-relationship)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.2-taking-client-instructions" %}
[3.2-taking-client-instructions](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.2-taking-client-instructions)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.3-use-of-interpreters" %}
[3.3-use-of-interpreters](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.3-use-of-interpreters)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.4-responding-to-enquiries-email-and-phones" %}
[3.4-responding-to-enquiries-email-and-phones](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.4-responding-to-enquiries-email-and-phones)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.5-case-notes-recording" %}
[3.5-case-notes-recording](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.5-case-notes-recording)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.7-document-filing" %}
[3.7-document-filing](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.7-document-filing)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.8-certification-of-documents-countersigning" %}
[3.8-certification-of-documents-countersigning](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.8-certification-of-documents-countersigning)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.9-file-requests" %}
[3.9-file-requests](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.9-file-requests)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.9-drafting" %}
[3.9-drafting](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.9-drafting)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.11-drafting-witness-statements" %}
[3.11-drafting-witness-statements](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.11-drafting-witness-statements)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.12-safeguarding-guidance-obligation-for-caseworkers" %}
[3.12-safeguarding-guidance-obligation-for-caseworkers](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.12-safeguarding-guidance-obligation-for-caseworkers)
{% endcontent-ref %}

{% content-ref url="3.-case-management/3.13-working-with-vulnerable-clients" %}
[3.13-working-with-vulnerable-clients](https://immigrationadvisorhandbook.ragp.org.uk/sections/3.-case-management/3.13-working-with-vulnerable-clients)
{% endcontent-ref %}